Service Delivery Leader in financial services sector with expertise in migrations and setting up of end-to-end collections process for both front-end and back-end teams across varied geographies. Overall 16 years of progressive experience (primarily with Genpact and HSBC) in Service, Process, People, Customer and Client management in Contact and Data center operations in BPO environment. STRENGTHS - Ability to lead people with a vision. - Adept at bringing structure and stability in a problem oriented environment. - Identifying strengths of people and converting them to key performing resources for the organization. - Analyzing a process from a risk-control perspective. - Cross cultural understanding and communication. - Ability to work across functions, teams and businesses to bring about positive change. - Ability to drive organizational change by impacting people and process. - Experience in presenting to top leadership teams, customer groups, group audit management and internal auditors.