I am very well versed in IT and Corporate Admin tasks ranging from MS-Office Application utilization, Search Engine Optimization, Web Research, Email Support for both Client (Lotus Notes / Outlook) and Web Mail. I am currently employed as Service Desk Analyst answering emails, making phone calls, and chat for support for a company in New York. Prior to this, I do the same tasks for Schneider Electric which is based all over US and Canada. I am part of their IT and part of the support I provide are as follows: I have worked for FixYa! as well, an online technical and everything under-the-sun kind of support site.