Experienced and knowledgeable Information Technology professional seeking to contribute training and acquired skills within a Tier-1 technical support and/or help desk role. Work well independently or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing customer and end-user help desk support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.