IT Support relating to technical issues involving Microsoft's core business applications such as Windows Server, Small Business Server, Exchange, SQL, Terminal Services, and SharePoint. Support for Disaster Recovery strategies including server imaging and automated offsite backups Design, Implementation, & Support services for Servers, Storage solutions, Virtualization solutions ,Workstations, and mobile devices Technical services at the network level (i.e., network connectivity, routers, firewalls, switches, security) Remote access solution implementation and support (i.e., VPN, Terminal Services,) Troubleshooting and issue resolution Systems review and documentation