I am a team player, top performer and a pilot team member with more than 4 years experience as a technical support, service desk and live chat support. My people centric nature and strong analytical skill allows me to solve problems quickly and can work under pressure inline with the targets my employer demands.
Excellent with virtual call center environment that fully understand people diversity helps this business to become more stronger and can work on a flexible working schedule.
My expertise includes:
Exceptional knowledge with Ticketing systems and ticket triage.
Service now
-Managing incident and daily tasks
-Followed kb files defined IT procedure and also used available resources to resolve the problem in a timely manner.
Cdax
Salesforce
Active Directory
CRM Tools administration
-ICOMS
-USHA
-Clarify/AMDOCS
-Zendesk etc.
VPN Access
One log in
Voip
-Softphone, Max incontact, vici dial, cdax, careforce
Remote assistance
-Connectwise
-CDAX
-Logmein
-Team Viewer etc.
Google app
-Spreadsheet, Gsuite, Hang outs, Calendar, GDrive, forms.
MS office
-Excel, word,
Pdf
Great multitasking skill
50wpm typing speed.
Payroll assistant | Data entry
With more than 4 years as an Admin payroll assistant/Timekeeper, handled daily task data entry.
Support payroll department activities and efficiency by gathering and entering employee time and wage data within the department’s time management system.
High level of attention to detail, as well as the ability to manage strict deadlines for payroll processing and submission to ensure that paychecks are issued on time.
Creating initial payroll data based on the employee’s withholding options and entering the employee’s pay rate within the system.
Ensure that all employees are accounted for and that time sheets accurately reflect hours worked. Communicate with department heads to verify overtime hours or missed hours, both paid and unpaid.
Monitor payroll data for discrepancies or unusual occurrences to ensure accuracy and maintain correct information.
Skills
Proficient with Ms office Excel, word internal communication and correspondence.
Strong written and verbal communication skills can effectively communicate with department heads for data entry verification.
High level attention to detail to ensure that all employee pay information are correctly and properly calculated.
Time management skills to make sure that all employees will be paid on time.
Highly organized and manage data for many employees at once while quickly resolving issues that can cause delays in payroll processing.
50 wpm typing speed
Other skills
Adobe photoshop
Adobe premiere
Lead generation
Social media management
Zendesk Crm Customer support
Research and data scraping
Listing
Zic analytics
I honed my abilities proving a solid foundation and I am excited to contribute my strengths and proficiency towards your team efforts. I'm hoping to discuss how my personality and work history fit your the role particular w