I am technical support based on Acer Philippines Service Center
-Repair Laptop
-Repair Desktop
-Repair Canon Printer
-Install Wall mount Huawei TV
-Remote Support
-Onsite Support
- Installing and configuring computer hardware, software, systems, networks, printers and scanners.
- Wrote and updated technical documents for team and other departments.
- Troubleshooting network or connectivity problems for users or user groups.
- Identifying the causes of networking problems, using diagnostic testing software and equipment.
- Optimizing tools and procedures for managing the environment.
- Consulting with customers to quickly determine problems as well as future computer needs.
- Performing repairs quickly, correctly, and ethically.
- Disassembling systems and rebuilding or building new ones.
- Proficiency with networking and understand concepts such as VPN, DHCP, DNS, IPv4, IP Subnets.
- Configured front end Cisco IP Phones and worked with the unified communications team