I am technical support based on Acer Philippines Service Center

-Repair Laptop

-Repair Desktop

-Repair Canon Printer

-Install Wall mount Huawei TV

-Remote Support

-Onsite Support

• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Wrote and updated technical documents for team and other departments.
• Troubleshooting network or connectivity problems for users or user groups.
• Identifying the causes of networking problems, using diagnostic testing software and equipment.
• Optimizing tools and procedures for managing the environment.
• Consulting with customers to quickly determine problems as well as future computer needs.
• Performing repairs quickly, correctly, and ethically.
• Disassembling systems and rebuilding or building new ones.
• Proficiency with networking and understand concepts such as VPN, DHCP, DNS, IPv4, IP Subnets.
• Configured front end Cisco IP Phones and worked with the unified communications team