Incorporated as Service Excellence Manager in one multinational company "Teleperformance DIBS". Former Quality Lead in IT Company since 2011. Driving the process on six sigma (99.9% Efficacy or Zero % error is basic role. Exploring data on excel, preparing PPT's, finding RCA of problematic areas are and drive the process smoothly are my KRA's. having 6 years experience in MS project Management - Dealing with different kind of projects on simultaneously such as - process betterment projects. An initiative project for to delight the customers. Customer satisfaction project etc. Web Research- having rich experience exploring the internet to collect all the details related to my field. Other Skills - Business Analysis, Customer Service, Data Science & Analytics, Data extraction, Preparing Case Study, Data mining, Image editing, Presentation design, Data entry, Transcription, PPT's etc.