Skills:
- ITIL certified to managerial level
- Strong verbal, written and analytical skills that critically evaluate the information gathered from multiple sources, and decompose high-level information into recommendations
- Fantastic interpersonal skills, able to negotiate priorities and to resolve conflicts amongst delivery to stakeholders; such as clients and internal team members;
- Knowledge of implementation and configuration of IT service management tool suites, such as those provided by ServiceNow
- Operational management/service delivery experience in a customer and/or outsourcing environment
- Designing, developing and/or implementing IT Operating Models and aligned ITSM processes
- An understanding and exposure to, Agile Project Management, Agile Development, DevOps and Digital and Cloud implementations and management.
How I can help you:
1) Business Coaching and mentoring - I will be your objective sounding board and help identify solutions required for your business growth and operational stability
2) Business Planning and strategy - Work with you on creating the business & personal vision , strategy , goals along with a step by step guide to achieve them , most importantly a prioritized implementation timeline
3) Business Process Design/Improvement/Reengineering - Establishing processes for your start-up , streamlining and improve your current set of process to ensure you have sustainable and repeatable process to help manage your business effectively
4) Operation Management - Act as your Virtual COO , manage virtual teams and freelancers , plan and build organisational structure , implement systems to manage performance and bringing clarity in roles and responsibility.
5) Project Management - my extensive project management experience will help create effective project plans , make sure that your projects run on time and within budget.
6) Process Transformation - I can help identify bottle necks and partner with you in transforming and improving the process to make it more efficient and improve the ROI of your business using Six Sigma methodologies