ITSM Service-Now tool Administration and Support. Hands on experience on Incident,Problem.Change,SLA,Knowledge Management,Service Catalog,Service Request and all other module thus Supporting and maintaining Service Now Solutions in an end-user environment. • Good knowledge and understanding of ITIL process. • Working as Service Now Admin/Testing, knowledge of ITSM tools and framework including: - Incident, Problem, Change, Knowledge, SLM, Service Catalog, Configuration Management Database. - Use Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, Reporting, Assignment Routing etc. - Managing client scripts, UI policies, UI actions and Data policies. - Moving data in and out of an instance using import sets and transform maps and also auto import of data into service now. - Defining Service Level Agreements SLAs, notifications, and reports. • Also Participation in all phases of the Software testing lifecycle of Service catalog, thus following the scrum module for testing and logging defects. • Strong problem solving and troubleshooting skills, leadership qualities, strong analytical, organizational, multitasking, execution skills and presentation skills with ability to co-ordinate activities and interact with end users in a fast paced team environment and ensure delivery within time frame. • Ability to work in tight schedules, a good team player with strong aptitude towards interpersonal communication with ability to work in team and independently.