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Administrative & Secretarial Customer Service & Account Management

ServiceDesk/Customer Service Manager

$8/hr Starting at $900

I have worked in the Information Technology sector for more than 15 years in multiple niches: from hardware and software support to application support at several well-known companies. I have also worked as a Sharepoint Administrator Supervisor for a global law firm wherein I manage 15 Sharepoint Developers who maintain the intranet and extranet sites of a global law firm. Managing a team of 10 developers and testers while sculpting the product development and marketing path. I have recently joined a telecommunications company as a Core Administration Technician which specializes in managing SQL Server Database while ensuring high levels of performance, availability, sustainability, and security.

About

$8/hr Ongoing

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I have worked in the Information Technology sector for more than 15 years in multiple niches: from hardware and software support to application support at several well-known companies. I have also worked as a Sharepoint Administrator Supervisor for a global law firm wherein I manage 15 Sharepoint Developers who maintain the intranet and extranet sites of a global law firm. Managing a team of 10 developers and testers while sculpting the product development and marketing path. I have recently joined a telecommunications company as a Core Administration Technician which specializes in managing SQL Server Database while ensuring high levels of performance, availability, sustainability, and security.

Skills & Expertise

Account ManagementAdministrative AssistantClient AdministrationClient Issue ResolutionCustomer ServiceFreshdeskTechnical SupportZendesk

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