Experienced Admin, developer, consultant with 6 years’ experience delivering end-to-end solutions within the ServiceNow platform, vendor management, developed roadmap, instituted standard operating procedures to maintain and improve the ServiceNow platform. Developed integrations with REST APIs and LDAP. Developed workflow, flow designer, business rules, Access Control List (ACL) rules, advanced customizations including Business Rules, UI Actions, Script Includes, Client Scripts, workflows, custom tables, data imports with transform maps, CSS, dashboards and reports. Implement ITSM, ITBM and plugins. Perform Upgrades.