? 4 years of ITSM experience in ServiceNow played a Technical role as Developer as well as Administrator, worked with. ? Experience in all phases of ServiceNow Development including Requirement analysis, Coding, Testing and Implementation of ServiceNow Solution for client. ? Develop solutions in the ServiceNow platform that are sustainable and ITIL compliant, identify and define business solutions for ITIL users. ? Working with Incident, problem, change management and Customized applications and created various UI policies and UI actions in serviceNow. ? Knowledge on creation of workflows for Service Catalog items and also created Service Catalog, Catalog items, order guide and record Producer in ServiceNow. ? Performed ServiceNow admin activities which involve group, user & administrator. ? Used Update sets to move customization form instance to instance. ? Ensuring SLA’s are achieved according to incident, problem and change management processes. ? Experience in customization using Business Rules and client Scripts. ? Taking care of all Pre-Production Activities before moving to production and also giving Production Release support. ? Self-confidence, quick learning, adaptability and interest towards new learning. ? Good Leadership qualities and team spirit.