I'm Servicenow ITSM Consultant with 3 years of experience working within various industries in project management positions and as technical support. i'm now focused on Servicenow projects especially on ITSM process. I hold a Master in Corporate finance & IT Management from Normandy Business School in France. in addition i completed my education by doing a MS in IT Business Integration at Fitec ending with 2 certifications: ITIL V3 and Servicenow CSA Now I'm skilled in administration tasks and ITIL process such as : incident management process, problem management, change management, configuration management. What i can do remotely or physically for you as Servicenow consultant ? Looking for inspired projects i'm wiiling to do my best to take my skills up. Feel free to reach me out , i would be grateful and happy to discuss with you.