? Understanding the Business Requirements & Process Implemented within ServiceNow. ? Involved in mentoring the team. ? Involved in UAT and giving training to end user. ? Worked on Start Now methodology. ? Involved in sprint planning and story creations. ? Involved in architecture design and implementation of service now. ? Involved in creation of HLD,Onboarding data and Runbook. ? Design and Implementation of modules such as Change, Incident, Problem, KB and CMDB. ? Design and implementation of Servicenow Integration with Remedy. ? Design and implementation of Servicenow Integration with HPBSM. ? Design and implementation of Servicenow Integration with Netcool. ? Design and implementation of Servicenow Integration with Gsmart. ? Design and implementation of Servicenow Integration with ucmdb. ? Worked on Inbound email integration for ticket creations. ? Design and implementation of Service catalog. ? ODBC Implementation for Report queries. ? Integration with ServiceNxt for reporting. ? Design and Implementation of service catalogs. ? Worked on SSO and AD integration.