Having an overall experience of more than 7 years and ServiceNow Administration and Implementation Certified. Successfully Delivered and led teams in different phases of the servicenow projects including ITSM Implementation LDAP Integration, SSO and SAML Setup, Incident management, Problem management, Change management Inbound email actions, configuring and customization of Auto assignment of groups, SLA's, Notifications, Workflows SAM Implementation Discovery process, Software - Entitlements, Allocations, Software models, Reconciliation, Remediation Reports and Dashboards development for analysis and decision making Solutions Generated and POC's implemented: JIRA Integration, Lotus Notes App's Migration, COBIT and SOX controls implementation in ServiceNow, SAM, Discovery, Service portal, Security Operations, Governance Risk & Compliance, Major Incident management, Project and Portfolio management Agile Methodology adoption RFP reponses and developing case studies of success Client management and exposure to multi cultural work environments Efforts and Price estimations