•Certified ServiceNow System Administrator and well known concepts of ITIL. •Having excellent technical skills in diverse phases of development,infrastructure, analysis, design and execution of business applications. •Worked on different versions of Servicenow like Jakarta and London. •Knowledge of ITSM , Incident Management, Problem Management, Service Catalogs and Service Request Management. •As part of operations ticketing improvements, prod bug fixes, involved in customizing forms Creating Business rules, Client Scripts, UI Policies, UI Actions, SLAs, Notifications, Service Catalogs, Catalog items, Access Controls, data loads and Import sets, Reports, Scheduled jobs and Update sets. Integration of Service-now application with other Third party Applications. •Participated in code migration activities and performed Testing after version upgrade. •Have good knowledge of server admin activities, performance enhancements & troubleshooting.