• Over 5 years of experience in ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service - Now). • Extensive knowledge and experience in Development, implementation and administration of ServiceNow. • Development experience with SDLC processes like Waterfall, Agile, and Test Driven Development. • Strong exposure to ITSM applications like Incident management, Problem management, Change management, Asset management, Service level management, Knowledge management and HR management. • ServiceNow Experience including scripting, platform configuration, design, and deployment. • Good working Experience in Eureka, Fuji, Geneva and Helsinki. • Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc. • Experience in performance tuning of Remedy and Service - Now setups. • Leading ServiceNow releases Implementations, Upgrades, Planning and Execution. • Created various Reports and scheduled report generation using Pie, Bar, Calendar and List Charts. • Experience in designing, managing, and analyzing CMDB configuration items. • Experience developing in ServiceNow using Java Script and implementing integrations utilizing Web Services. • Experience working with email notifications, inbound actions, reports, gauges, and home pages. • Working on creation and customization of complex workflows and custom workflow activities. • Experience in Building Items, Record Producers, Wizards and Order Guides in Service Catalog. • Significant experience architecting, implementing, maintaining and/or supporting integrated computing environment in an enterprise environment. • Experience in working with UI Actions, UI Policies, UI Macros and Data Policies in ServiceNow • Experience in creating the custom Applications, Modules in ServiceNow as per the requirements. • Expertise in Design and developing custom applications in Service-Now and utilize its potential in PaaS. • Experience in Email Integration, LDAP integration, External Web services Integration (both SOAP based and REST based) in ServiceNow, JDBC Data Loads.