*** ITIL V3 certified. *** Experience in end to end development of Custom Service Now applications and Custom integrations. *** Designed and implemented integrations with 3rd Party and internal applications using REST, SOAP, Scripted Web Services and Inbound Email Action. *** Knowledge of programming with Service-Now Application and Java Script, PowerShell Scripting, & UI developments. *** Extensively worked on Creating Complex Service Catalog, Record Producer, Incident Problem and Change management workflows. *** Implemented Incident Management, Problem Management, Change Management, and Knowledge Management from the scratch for new Clients. *** Experienced in Orchestration, Service Mapping, Discovery, Custom Charts.