ServiceNow Platform Administration/Development Skills: * Have worked on ServiceNow releases Eureka, Fuji,Geneva and Helsinki. * Experience in implementation of Business Rules, UI Actions, UI Policies, Client Scripts, UI pages, UI Macros, Script Includes, Security Access Controls, Ajax, Jelly and hands on various client and server side scripting API’s in ServiceNow. * Experience in working on the ITIL Process Configuration like Incident, Problem, Change Management, Knowledge Management, Service Catalog, and SLA in ServiceNow. * Experience in working with ServiceNow workflow editor and tailoring existing ITIL workflows to customer requirements. * Experience in designing Generic Service Catalog Workflows which can generate multiple level approvals, dynamic task creation and user acceptance process. * Extensive hands on Service Catalog Management across all catalog types like Record Producer, Catalog Items, Order Guides, Content Items also including areas like Entitlement Scripts, Variable Sets, Catalog UI Policies and Catalog Client Scripts * Worked extensively on Data Import for various file formats(CSV, Excel, XML) and external data sources(JDBC, LDAP). * Experience of working with Import Sets and Transform Maps. * Experience in Configuring User accounts, Groups, Roles and also importing users from LDAP. * Good Design understanding on Tables, Table Extension, Relationships between tables and controlling data access using ACL’s * Worked extensively on Events and Notifications. * ServiceNow Integrations: MID, LDAP and SSO SAML 2.0 Okta IdP.