Worked on all the feature enahncement in ITSM modules such as Incident, Problem, Change, Facilities. Built customized Service catalog for various Service Requests, logging the IT issues. Scripted REST APIs for Two factor authentication and record insertion in notify table. ServiceNow application integration using REST message. Hands on experience with Business rules, Script Include, Client script, UI policies, UI action, workflow, Inbound action, mail scripts, Script action, fix scripts, Reports, Scheduled jobs Involved myself with various Administration activities such as upgrading, cloning and fixing the production issues.