I have successfully completed certifications for Service now Admin, ITIL V3 Foundation, ITIL Intermediate Service Operation and other qualifications. -I have 2.5 years of Information Technology experience in understanding and analyzing the software highly motivated, dedicated and hard working with excellent communication, strong analytical and logical skills. -Hands on experience in development and support of ITSM modules in Service Now. -Worked on various applications in Service Now such as Incident Management, Problem Management, Change Management, Knowledge Management, Service Request, and Configuration Management. -Proficient in developing and debugging Client Script, Business Rules, UI Policies, Access Control List, Scheduled Jobs, Background Scripts, Script Includes. -Having Experience in configuring workflow, Service Level Agreement (SLA) and Email Notifications. -Experience in creating reports and configuring homepages -Good Analytical and Problem Solving Skills. -Highly Motivated and Flair to Adapt to Challenging Environment