1. ServiceNow ITSM(Incident Management, Problem Management, Change Management, Request Management, Knowledge Management)
2. IT Service Performance Analytics(Reports,KPIs and Dashboards)
3. Service Catalog Management( Catalog item, Order Guide, Record Producer creation, workflow, client scripts, Server scripts, Script Includes, SLA)
4.Integration(REST) and Service Portal.
5. Email( Notification, Inbound and Outbound, Notification scripts, Event creation)
6.Scheduled jobs and Scripts executions.
7.Agent Workspace.
8.Import set and Transform map.