ServiceNow Certifications: • ServiceNow Certified Implementation Specialist – IT Service Management (ITSM) • ServiceNow Certified System Administrator Experience: 2 years of experience in ServiceNow Implementation, Development, Administration Profile Summary: • Creating Catalog Items, Variables, Variable set, Record Producers and Catalog Workflows • Performed core configuration tasks including UI policies, business rules and client scripts. • Managed data with Tables, the CMDB, Import Sets, and Update Sets. • Created Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows. • Good experience in moving data in and out of an instance using import sets and transform maps. • Good exposure in defining Service Level Agreements SLAs , notifications, and reports. • Maintains existing applications. Creates code that meets system standards. • Experience working with email notifications, inbound actions, reports, gauges, and home pages. • Experience with Development and Implementation of ServiceNow ITSM modules • ServiceNow Regression testing using HPQC • HPQC : Creating Test cases, Test plan, Test steps, Running Test cases Logging defects, Exporting reports Education: