2.4 years of experience as a ServiceNow developer in partnership with the Fruition Partners & for the client Novartis. • Developed solutions in the service-now platform that are ITIL V3 compliant and defined business solutions for ITIL users. • New Customized application as Global Governance Office (GGO) for the client in order to raise requests for the GGO Users. Created a new service portal for the End users access which is used to raise requests and also check for the updates for the existing Requests. • Immense knowledge on Workflow Design, Incident Management, Demand Management, Change Management, Service Catalogs. • Experience working with Business Rules, Client Scripts, UI Policies, Script Includes, Access Controls. • Created various workflows for Incident Management, Change Management, ServiceRequestsandSLA's. • Experience working with email notifications, inbound actions, reports. • Experience on creation of catalog items, record producers, orderguide. • Expertise in working with transform maps, data sources and different transform scripts for dataloadsandmanagement.