• Participated in project meeting with developer team,business analysts,and stakeholder for ServiceNow implementation project. • Developed Incident, Change, Configuration Item, Problem, Major Incident,Service Portal and Knowledge module customization and configuration. • Designed and developed up to 40 catalog items with advance workflow setup per year. • Created integration solution and delivered functionality for data integration between Servicenow - SAP, Windows Active Directory, HPSA, Mood and Azure AD by using LDAP, REST and SOAP. • Designed automation solutions to reduce and retire manual activity overhead for the ServiceDesk, Financial Services, HR, Window, Server, Network and SAP operation teams. • Architected, implemented and upgraded MID servers for discovery within the network. • Lead Business IT Request project for Finances Services Department and Orsted US Digital Onboarding project for Human Resources Department. • Lead Jakarta-London and London-New York Servicenow instance upgrade. Prepared and executed upgrade and backup plan for all environment; Dev,Pre-Production and Production. • Performed code reviews for other developers and advice on best practice methodologies. • Communicates with product owner on a frequent basis. Identifies tasks and issues that may have an impact on service levels or schedules. Provides realistic task and cost estimates. • Communicates with other technical leads and IT groups to provide project's technical implications, dependencies, limitation and potential conflicts. Evaluates the impacts of change requests on own/ shared technologies and effectively persuades and influences others on ideas • Directly supported IT Operation,Finance and HR as well as executive leadership teams and CEO for reporting purpose..