ServiceNow (Admin/Developer) SKILLS: ? Have good Knowledge in Service Now Administration and Development ? Good Knowledge about IT Infrastructure Library (ITIL) standards. ? Have good Knowledge in incident Management, Changes Management, Problem Management and Knowledge Management. ? Administration of the Users, Groups and Roles. ? Create transform maps, import sets and data sources for data load. ? Good Knowledge in UI Actions and UI Policies, moving Updates sets from one instance to other instance. ? Imported data from various Data sources using Import Sets and Transform Maps. ? Have Some knowledge of Business Rules, Client Scripts, UI Policies. ? Creation and customization of workflows. ? Develop catalog items, record producers and Order Guides. ? Created various reports and customized the Homepages as per the usage and need of the users. ? Fair knowledge on Email notifications and Reporting. ? Access Control List’s (ACL’s) ? Creating Custom Applications and Modules based on requirement ? Work withSchedule jobs, events and triggers to manage business needs and handle background work. ? Ability to communicate and interact effectively with the business users/customer less