Worked in the digital space for past 7+ years in multiple leadership roles across Information Technology Software Management (ITSM) and Configuration management database (CMDB). Hands-on in developing reusable ServiceNow applications and custom implementation using JavaScript, Jelly, HTML5, AngularJS, JSON, XML and REST and SOAP APIs. Led multi-vendor teams across geographies, mostly in Agile environments.
Currently working as a Lead Servicenow Consultant for Volvo Cars on Enterprise Service Portal, Content management, and multiple integration of legacy applications.
Skilled in Requirements Analysis, ITIL, Agile Methodologies, IT Service Management, Project and Portfolio Management, Service Portal and integration solution.
Roles include - DevOps, Consulting, Architecture, Service delivery management - Change, Problem, Incident, Event, Knowledge Base, Release, CI, SLA Management, Automation scripting, L2-L3 production support, maintenance, data integration, business intelligence, reporting.
Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
Developed programs from ground up using measured, market-focused approach to eliminate waste and streamline implementation cycle.
Gathered and defined customer requirements to develop clear specifications for creating well-organized project plans.