Summary:
Expertise in ServiceNow Implementations (SaaS), Migrations & Integration in areas involving ITSM, CSM, ITOM,ITBM Solutions. 9.5 years of overall IT experience in industry domains like Telecom, Banking & Insurance, Retail, Manufacturing & Education with clients spread across globe,
Certification
• ITIL v3 Foundations
• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist -Risk and Compliance Management (GRC)
• ServiceNow Certified Implementation Specialist - IT Service Management (ITSM)
• ServiceNow Certified Implementation Specialist - Customer Service Management (CSM)
• ServiceNow Certified Implementation Specialist – Discovery
Key Skills
Core development, Implementation & Customization, Testing and Documentation.
• Consultation, Solution Design & Architecture, System Analysis.
• ServiceNow implementation and exposure to cloud technology complex integrations (Azure, AWS, Cloud foundry)
• ServiceNow JavaScript Coding, CSS, HTML & SQL Scripting.
• SOAP/REST Web Services, LDAP, and 3rd party integration.
• JDBC/ODBC integration and Workflows
• Problem-solving, Debugging and Testing skills.