Summary: 

 Expertise in ServiceNow Implementations (SaaS), Migrations & Integration in areas involving ITSM, CSM, ITOM,ITBM Solutions. 9.5 years of overall IT experience in industry domains like Telecom, Banking & Insurance, Retail, Manufacturing & Education with clients spread across globe,

Certification

• ITIL v3 Foundations

• ServiceNow Certified System Administrator

• ServiceNow Certified Implementation Specialist -Risk and Compliance Management (GRC)

• ServiceNow Certified Implementation Specialist - IT Service Management (ITSM)

• ServiceNow Certified Implementation Specialist - Customer Service Management (CSM)

• ServiceNow Certified Implementation Specialist – Discovery

Key Skills

Core development, Implementation & Customization, Testing and Documentation.

• Consultation, Solution Design & Architecture, System Analysis.

• ServiceNow implementation and exposure to cloud technology complex integrations (Azure, AWS, Cloud foundry)

• ServiceNow JavaScript Coding, CSS, HTML & SQL Scripting.

• SOAP/REST Web Services, LDAP, and 3rd party integration.

• JDBC/ODBC integration and Workflows

• Problem-solving, Debugging and Testing skills.