5+ years of experience in IT Service Management (ITSM) including design, development, - Hands on experience on various ServiceNow Modules like Service Catalog, Incident, -Working experience of various phases of SDLC such as Planning, Requirement Analysis, Design, - Understanding of IT Service Management (ITSM) and the ITIL business process. - Maintain service level agreement (SLA) and monitor an SLA workflow. - Accumulated requirements from stakeholders at different stages to influence ServiceNow - Knowledge in Design and development of CMDB (Configuration Management) in ServiceNow. - Extensively worked on Configuration and maintenance of UI Policies, Client Scripts, Business - Facilitating rollout of new applications and modules. - Extensive knowledge of Front End Technologies: - Created UI pages to use them in Service Catalog, designed buttons & context menus both in - Immense knowledge on concepts like LDAP, SSO, MID Servers. - Designed and developed workflows for Service Requests, Incident, Problem and Change - Imported data from various Data Sources using Import Sets and Transform Maps. - Experience in handling large number of data import and data export in ServiceNow. - Designed and implemented ServiceNow Integration solution with Emails, SMS and Alerts. - Worked on Creating Various Reports, Gauges, Dashboards and Home Pages. - Updated & maintained a comprehensive testing protocol for Service instance upgrades with the - Communicated with the external web service using SOAP Messages and REST. - Configured new Approval Process, Assets, and Configurable Items. - Defined & configured DISCOVERY schedules, worked on DISCOVERY, set up mid servers - Strong technical background and excellent interpersonal skills with an ability to interact with individuals at all levels.