• ServiceNow developer with experience in implementing end-to-end Service Catalog, Incident Management, Knowledge Management, Change Management and Release Management with extensive knowledge of Content Management System. • Gathering requirements and converting BRD’s into technical requirements. Created design patterns & implementation plans for ServiceNow enhancements. • Post-rollout production support. Experience of handling Bug Fixes and Enhancement requests • Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc. • Expert in JavaScript, JQuery and Jelly scripting used in ServiceNow. • Knowledge of working with different kind of scripts in ServiceNow and their order of execution. • Experience working with email notifications, inbound actions, reports, gauges, and home pages. • Experience in creation of catalog items, wizards, record producers, interceptors, user guide. • Working on creation and customization of complex workflows and custom workflow activities. • Worked with transform maps, data sources and different transform scripts for data loads and management. • Working with schedule jobs, events and triggers to manage business needs and handle background work.