End-to-end implementation experience of following Servicenow modules, Servicenow platform administration (SAAS), Platform upgrades Specialist (Latest Upgrade performed to Paris), Automation
1. ITSM - Incident, Problem, Service Request, change and release management, CMDB, Service Catalog, Workflow and flow designer, Service portal widgets, Mid server setup, Import sets, SSO setup (AD LDAP/Azure O365), Continual Service Improvement module, Hardware asset management, Survey management, Scripting (Business rules, client scripts, script includes), Instance maintenance (cloning, upgrades)
2. Integration Specialist - JDBC setup with external databases like Oracle, MYSQL, MSSQL, Cloudera, SCCM Integration, SIEM splunk integration, Nexthink Integration, Integration hub spokes integrations with AD, Jira, UI Path, Azure, Sharepoint, API
3. ITOM - Discovery and Service Mapping
4. SAM Pro - Software Asset Management setup, Virtual agent, Performance analytics