I am a Certified Implementation Specialist in ITSM and Discovery, I have 4 years of working experience in ServiceNow and have implemented various robust solutions to my clients. Here is my working experience 

• I served as the IT Operations Management (ITOM) Developer within the ServiceNow Practice Team, assisting my team in comprehending the organizational infrastructure and networks across various branches.
• Conduct a workshop with the client gathering the technical requirements, and knowing the present infrastructure of the client.
• Data Center Discovery and DMZ discovery, understand the security constraints and geographical area of DC, also understand the physical layout of DC and DMZ and type of servers, Telcom, network, receiver, and storage devices racks and their alignments. Knowing Operational level dependencies for Business Applications and Business Services.
• Been part of MID-Server cluster installations which were conducted across the client-side environment in their multiple instances including Datacentres, DMZ Zones, and Cloud Infra.
• Integration with Data Dog monitoring solution for Auto-Ticketing using Alert Management.
• Integration with MS Active Directory for user profile synchronization
• Established multiple Discovery schedules for Data creation and verification
• Executed the population and normalization of CMDB data by leveraging data sources and the CI Class Manager by creating IRE rules and data population rules.
• Security and Credentials Testing in service now by integration with Postman
• Managed Relationship Mapping of Multiple VMs running on the Organization environment with the help of Pattern Designer and Pre-Process Scripts. (Familiar with Post, Pre-Process Scripts)
• Created multiple dashboard Reports using CMDB Health, Discovery Error Messages, and handled the duplications
• Create detailed documentation steps for the future scope of enhancement. 
• Assisting my team in Maintaining the Organization's infrastructure Data Base and Dashboard Reports. Make an impactful contribution in managing the client's CMDB improved by 80%
• Document CMDB process, procedures, and configurations to ensure knowledge transfer and continuity
• Resolving Patterns for Discovery also resolves the Payloads
• Azure Cloud Discovery discover data centers
• Provide Expert level guidelines as per ServiceNow best practices to manage the CMDB
• Azure Kubernetes Services AKS Cluster Discovery
• CMDB Group Health Dashboard for creating reports for specific CIs, creating health KPIs mandatory Required Field, Recommended fields, and Orphan rules. Also troubleshoot issues like "Threshold Reached", "No data evaluated", and "Max-Failure", and customize Interactive-Filters for CI-specific and accurate data for various metrics.
• Worked on "CMDB Data-Manager" to create policies for retirement, Delete, and archival of CI, successfully cleaning up more than 400k Retired CI without affecting the platform health
• Worked on CMDB Query Builder to create and map technical services