• ServiceNow certified System Administrator, CAD, CIS ITSM, CIS HR. • Experience in working as ServiceNow Developer, Consultant, Technical Architect. • Experience in creating Training Material for customer • Experience in migration of project from one instance to another. • Integration of Perspectium Tool, SCCM, xmatter, Twilio, Discovery, ScienceLogic etc.. with ServiceNow instance, LDAP Integration, Web Services, SSO. • Designed, developed and implemented key modules such as Incident management, Problem management, Asset Management, Change Management Service Catalog, Knowledgebase, CI, SLA configuration, CMDB, Portfolio Management, Content Management, Service Portal, Performance Analytics, Major Incident Management. • Expertise in analyzing and implementing ITIL processes like Incident Management, Problem Management, etc. as per business requirements