Overall 11+ years of experience on tools like ServiceNow and BMC
• ServiceNow: 8+ years of experience on ITSM/CSM/ATF & Integrations with 3rd party tools
• BMC: 3 years of experience on ITSM
Technical Skills:
Proficient knowledge on ServiceNow ITSM/CSM/ATF/Integrations
Automation Tools: ServiceNow ATF & Selenium (Web driver, IDE),Postman, visio
Languages: Java (Basics required for automation using Web driver), JavaScript
Test Management Tools: CQ, Silk central, ALM
Bug Tracking Tools: Jira & SN Defect management
Well versed with Testing concepts like Test Planning, Test Design, Test Execution and Defect Reporting & Tracking
Presentation and articulative skills
Certification: CSA, ITILv4, ISTQB
Operational Capabilities:
• Proven knowledge on ServiceNow ITSM/CSM/HRSD/ATF Applications
• Worked on Modules – Incident, Problem, Change, Request, Knowledge, Case, Gamification, virtual agent, Account and entitlements, ATF coverage enhancement.
• Experience in Waterfall and Agile project, worked very closely with business team in agile and involved in different meetings as Sprint Planning, Scrum, Backlog Grooming, Sprint Review and Retrospective.
• Good understanding of Test Life Cycle, Defect Life Cycle & SDLC.
• Proficient in Understanding and Analyzing Test Requirements, Tracking changes and maintenance of Test Requirements.
• Identified Critical functionality Deviation in Design.
• Professional competency in creating Traceability Metrics, Test scenarios, Test Cases, Test Deliverable’s, Bug reports as well as sound understanding of Testing Methodologies.
• Hands-on experience in Sanity, Functional, Regression, Integration, Foundation Data and User Acceptance Testing.
• Hand-on experience in Test Automation using ATF & Selenium Tools (Web Driver).
• Played a role of a BA along with QA responsibilities.
• Worked closely with stakeholders in identifying the scope, analyzing business requirements, and segregating them into high level and low-level requirements.
• Conducted JAD sessions, white-board sessions to outline business requirements.
• Created mock-ups and prototypes using visio.
• Collaborated with the stakeholders to create user stories addressing their business value.
• Documented the user stories with Acceptance criteria, prototypes, Business value, Precondition and included any development and testing notes.
• An effective team player with good communication, presentation & Analytical skills coupled with a quick adaptability to focus on Challenging assignments.
• Effective coordination with team and all SPOC for the QA Deliverables.