• 5+ years of professional IT experience with 3 years of experience on ServiceNow platform as both Developer and Administrator • Configured applications using ServiceNow tool used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations • In-depth experience in installation, configuration and technical implementation of ServiceNow modules: Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery(ITOM) and Integrations