Setup fully working call center system that either standalone server or clustered environment. Primarily we'll use vicidial for a full contact center suite. ACD(Automatic call distribution) Separate Time-clock application to track user work time Smart and cost effective call routing SIP, ISDN configuration Inbound group setting Queue Prioritization per campaign and inbound group Skills-based ranking and call routing per inbound group(queues) and campaign Campaign setting All calls are logged and statuses of calls are logged as well as agent time breakdowns Agents can be logged from anywhere with just a phone, web browser, and an internet connection Call Prioritization Several real-time and summary reports available Web-based administration Web-based data export utilities Any customization and integration