I know Microsoft word and Microsoft excel as well as customer care and typing/filing/research. as an assistant for a writing team, I recruit, keep Microsoft excel sheet up to date, check work and help to keep assignments on schedule. I also chat online with the manager, other assistance, pf group, writing group, as well as the writing teams. I have been a sales leader for Ebay sellers and a drop shipper as well as run my own Ebay and amazon in the past. Scored 1st place on the ODesk Readiness Test for Agency Contractors. Scored 2nd place on the ODesk Readiness Test for Independent Contractors and Staffing Managers.