I am an innovative Salesforce CRM leader who implements astounding customer engagement strategies.I worked 5 years at Salesforce and during that time I implemented various technical support improvements that led to a 10% increase in customer satisfaction and a 25% reduction in case escalation. I also implemented tools enabling our sales reps identify and sell products not owned by our customers.I also worked 8 years at Siebel where I lead the project management consulting practice where I standardized the implementation methodology, created and sold packaged services, and built the career development process for our consultants.I bring 3 key strengths to an organization: a relentless focus on creating an astounding customer experience, a demonstrated ability to create standard practices that will consistently make customers wildly successful and a passion for growing teams with the same dedication towards customer success.I welcome the opportunity to discuss my qualifications with you