22+ years of information technology experience in the areas of Technical Project Management, Customer Relationship Management & Business Intelligence system implementations, solution delivery and full life cycle development. PMP Certified professional, Worked as Team Lead/Technical Lead on multiple projects for full life cycle development. Lead multiple teams for functional/development activities for assisting clients in defining business strategy and business processes, delivered unique custom solutions to various clients. Extensively worked on business development, solution delivery of CRM-CTI, BI, Sales, Service Cloud, Marketing and Field Service solutions. As a technical lead developed and implemented various enterprise level CRM/OBIEE solutions; covering end-to-end process design and integration of Siebel/CRM & BI on premise, cloud solutions with various other systems. Developed and executed Information Management Strategies, Technology Roadmaps, Project Plans, & Project Schedules. Worked on Project Costing/Budgeting, Quality & Process Improvement, Resource Planning, Issues /Risk & Vendor management. Wide expertise handling global IT projects, Managed Onsite/Offsite teams, provided on-site/ off-site technical project management. Managing technical teams for CRM/BI groups; Mentor CRM alliance, clients, and business user teams on technical/functional aspects. Industry background: Call Center, Finance, Insurance, Automotive, Pharmaceuticals, Service & Manufacturing, HR industry Specialties: CRM, CTI-Call Center, BI/OBIEE, Siebel & Analytics, Technical project management, Solution architecture design & implementation • Siebel 8 Consultant Certified Expert • PMP Certified • Siebel7.7 Analytics Certified Developer • Siebel7 Customer Certified Consultant • Siebel7.7 Core Consultant Certified • Siebel7 & Siebel 2000 Certified Consultant