A creative & innovative professional with 20+yrs holistic work experience understanding entire gamut of business processes &proven results in Financial &Accounting processes, Sales Support, Customer Relationship, Marketing, Client Servicing and Brand Building activities. ? A change champion, who proactively identifies customer requirements, creates end to end systems and processes to improve customer service and quality using Lean/Six Sigma problem solving techniques. ? Expertise in evaluating the internal control systems / procedures and managing preparation of audit reports with a view to highlight the shortcomings and implementing necessary recommendations. ? A proactive planner with abilities in devising effective strategies for augmenting business, identifying and penetrating new market segments, promoting products for business excellence. ? An effective communicator, trainer& team leaderwho pursues, attracts and develops a talented diverse team; conveys & instills in others a strong sense of energy, excitement, ownership, personal commitment to work.