I was with Customer Service Industry for over 5 years in BPO fields. I Have worked on outbound cold sales, inbound associate and some back office jobs like email and chat support. My first job was a pure outbound sales, we were selling shopping membership all over the US and I wanted to have a more challenging job so I applied for both outbound/inbound sales, I was with a financial account where in we call customer to apply for our loan and they can call us in order to be assisted with the application process. We also call back whenever we receive disputes from the customer, call their employment for verification.