Listening and Monitoring: Are you listening to what your clients have to say on the social web? With our interactive solutions, we’re able to listen to the online mention of your brand, direct and indirect questions from customers, online mentions of your top competitors across billions of web page on a real time basis. We monitor and process this massive amount of social conversation and then apply unique processes to extract meaningful, relevant information from that mountain of data. We will deliver insights about customer segments, preferences, and intent—including information about the source of the social media conversation that can be used to tune or improve campaigns or media buy, identify and engage influencers, or proactively address unanswered customer questions. Online Reputation Management (ORM): A thorough ORM campaign can do wonders in showcasing the best of you to your target audience! With our ORM service, you can improve your image over the Internet and enhance the visibility of your positive mentions. We can also help you manage criticism, allowing you to address it in the most effective manner. We can listen for positive and negative mentions of your brand, executives, products and services across the Internet and uncover brand advocates and detractors to help you manage potential issues before they escalate. Customer Service through Social Media: Social media allows your customers to speak and make their voices heard. Providing customer care via phone and email is no longer enough. Our team at Digitigi, can help you build strong relationships with your customers, while also offering the best social customer care possible. Through our cutting-edge solutions, we can identify customer service issues as they emerge, respond in real-time, gather feedback to share with other teams and help you build relationships with customers. In this social age, brands need to reach out customer’s issues proactively and we help brands to alleviate their customer experience through proactive, personal and real time service on social media channels.