I do management of account for companies that is seeking to gain a competitive edge by leveraging social media platform in order to build a stronger and more engage clientele to their business and brand. My service involve creating accounts, monitoring the engagement of people that are reach as well as following up with whatever concern that those engaging may have. As a social media expert I will be making the present of a business or company reach those that needs what they have to offer in the most effective way possible. I dedicate my time to understand the business and the products and services they offer in order to put out timely and updated information to those that will be engage. I have a strong customer service back ground once representing MetroPCS and now I work as a customer representative for iRobot as a phone agent taking calls and assisting customer with whatever concerns they may have with their robots.