To me Social Media Marketing is all about Listening, Interacting, Learning and Selling. Gone are the days when we sent out 1000 random emails to sell a product and waited for a response. Push Marketing doesn't work anymore. Social Media has transformed the way business interact with customers. It has become a platform to listen, interact and learn about customer's needs before selling a product. Selling comes as a by product of our efforts to build a relationship with our customer! I help SMEs to: How about reaching your customers and most importantly keep them?