Radio network expert since 2007. I have worked for many operators inside and outside Egypt (Orange, Etisalat, Telenor Pakistan, MTN Yemen, Orange cote d'Ivoire , ..) 2G&3G Network performance monitoring and troubleshooting to meet KPI commitment. 2G&3G parameters fine tuning, Daily reporting, Special Events planning & reporting. Reaction to VIP Customer Complains. Consultancy and support to Customer radio teams. Proactive guidance for customer teams to maintain & enhance network KPI’s. Customer interfacing & escalation management. Passionate about digital marketing . Currently enrolled in some studies in this domain ..