Software Delivery Manager

• Review customer orders and plan and coordinate delivery activities • Build positive and productive working relationships with customers for business growth. • Analyse and troubleshoot delivery issues in a timely fashion • Manage a delivery team to ensure timely and accurate customer deliveries • Oversee daily activities of delivery team and provide direction and guidance as needed. • Perform resource allocations and workload assignments according to delivery requirements • Ensure that team maintains high level of competence and operational excellence • Evaluate the performance of team members and determine training needs • Serve as primary contact for customer inquiries and concerns • Analyse customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals. • Perform customer negotiations for delivery rates. • Develop process improvements to achieve cost effectiveness and time saving • Make critical business decisions to meet customer expectations • Develop scope and budget for delivery projects • Report delivery status to customers and develop required delivery documentations