• Senior Business/Systems/Developer/Technical Support Analyst and Team Lead with 20 years of IT experience. • Experience in working directly with business clients, senior leadership and technical teams. • Accomplished in interpreting project and client requirements, evaluating all options and discussing findings with the client, taking appropriate action. • Experience in writing/reviewing functional and technical documentation. • Experience in interviewing, mentoring and evaluations of personnel. • Experience in configuration and installation of program and devices.