Responsible for development of a Windows graphical user interface using scripting languag Performed design specification, production, on-site installation. Provided 24/7 Help Desk support for end-users. Created and conducted training seminars for internal and external customers. Designed custom applications using Lotus SmartSuite, Lotus scripting language and DDE. Provided technical support and training for field office personnel in use of applications using MS Office and Lotus SmartSuite. Designed applications using Lotus Notes for upper management including Issue Management, Project Administration, and Change Management. Managed a team of 4 - 8 employees.