Lead, coordinate and manage projects in multi-cultural and international environments. More than 11 years’ experience in the management of complex projects involving different competence centers. Keen of adding value to customer relationships and improve value propositions through benchmarking and evaluation of the ways the network operators could use software to enable services and support their daily operations. E2E project from operational support system design, data modeling and architecting ETL for warehousing staging layer and final integrated data Depth expertise in performance/fault management processes for enterprise business, KPI definition and implementation. Vendor interface specification of custom and COTS solutions, Alarming and KPI definition support for reporting and cubing analyses Strong OSS Service Assurance Lead with competence in software development, implementation and integration in the performance, Billing and fault management fields. Experienced in whole IT service management life cycle (service design and transition, service operation and continual Service Improvement)