- Experienced IT professional with ~9 years experience across Telecom networks and OSS/BSS - Played multiple roles as Business/Technical Analyst/Project co-ordinator. - Certified ISTQB® & ITIL® v3 professional with expertise in automation and manual QA and implementing ITIL processes. - Extensive experience in all phases of life cycle, including requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, management, and reporting. - Strong multiple stakeholder management and outstanding client-facing skills.